1. Digital services
Zrya sells digital services only: therapy session bookings and optional premium subscriptions. There is no physical product to return. Payments are processed by Razorpay.
2. Session bookings
- You may cancel or reschedule from the app subject to the psychologist's availability and any notice window shown at booking.
- If a psychologist cancels a paid session, we will refund the session fee or help you rebook.
- Late cancellation or no-show may be non-refundable because the professional time was reserved for you.
- Failed or duplicate gateway charges should be reported to us with the Razorpay payment id.
3. Premium subscriptions
Premium unlocks in-app wellness features such as extended mood insights, guided journaling, and related tools. Auto-pay renews through Razorpay until you cancel. Cancel at least one day before the next billing date to avoid the following cycle. Fees already collected for a period already used are generally not refunded, unless required by law or we determine the feature was unavailable due to a platform fault.
Approved refunds are usually credited to the original payment method within 7 to 10 business days, depending on your bank.
4. How to request a refund
Email info@zryamentalhealth.com or call +91 92667 78858 with your registered phone/email, appointment or payment reference, and reason. You can also open an in-app support ticket.
5. Contact
ZRYA Mental Health, E-42, 2nd Floor, Masjid Moth, GK-3, New Delhi 110048
info@zryamentalhealth.com · +91 92667 78858