1. Who we are
The Zrya mobile and web application is operated by ZRYA Mental Health ("Zrya", "we", "us"). We are the data fiduciary for personal data processed through the app.
Legal name: ZRYA Mental Health
Address: E-42, 2nd Floor, Masjid Moth, GK-3, New Delhi 110048
Email: info@zryamentalhealth.com
Phone: +91 92667 78858
GSTIN: 06ACGFM2599A1ZA
This policy is written for App Store and Google Play review, in-app consent screens, and India's Digital Personal Data Protection Act, 2023 (DPDP Act).
2. The service
Zrya is a digital mental-health platform. Patients can create a profile, track mood, journal, set goals, book video sessions with verified psychologists, complete assigned tests or homework, and purchase optional premium features. Licensed psychologists can apply, verify credentials, manage calendars, write session notes, assign work, receive payouts, and handle referrals. Platform administrators operate a separate console to keep the service running.
Zrya is a technology platform. Psychologists on Zrya are independent professionals. We are not a hospital, clinic, or emergency service. If you are in crisis, contact local emergency services immediately.
3. Information we collect
Depending on how you use Zrya, we may collect:
- Account data: phone number (primary login), email, name, role (patient or psychologist), device identifiers, and push-notification tokens.
- Profile data: date of birth, gender, language, country, photo, bio, emergency contacts, and relationship / family-profile details you add.
- Health and therapy data: presenting concerns, medical/family history you choose to share, medications, stress and sleep information, mood entries, journal content (including voice notes where enabled), guided-journal answers, session notes, prescriptions, homework, psychometric test files, ratings, and referral messages.
- Session data: appointment times, session type (individual or couples), join information for encrypted video, and attendance status.
- Psychologist professional data: licence number, qualifications, specializations, verification documents, rates, and payout details.
- Payment data: amount, currency, invoice details, and Razorpay transaction identifiers. Card or UPI secrets are handled by Razorpay; we do not store full card numbers.
- Support data: help-desk tickets, attachments, and related messages.
- Technical data: app version, device type, IP address, and operational logs needed to keep the service secure.
- Location (optional): precise location only if you trigger an SOS / emergency alert feature.
We also process limited personal data of people who are not account holders if you provide it — for example emergency contacts or a guest partner invited to a couples session.
4. Why we use this information
- To create and secure your account (OTP login, PIN, session tokens).
- To deliver therapy bookings, video sessions, journaling, mood tracking, and premium features you request.
- To let your assigned psychologist provide care, including notes, homework, tests, and referrals you authorise.
- To process payments, subscriptions, invoices, refunds, and psychologist payouts.
- To send transactional emails, SMS OTPs, and push notifications about appointments or account activity.
- To operate support, safety, fraud prevention, and legal compliance (including tax records).
- To improve product reliability. We do not sell your personal data.
5. Legal basis and consent
We process personal data with your consent and as needed to provide the contract of service you request. Health information is collected only after you choose to use those features. You may withdraw consent or request deletion as described below, except where we must keep records for law, tax, dispute, or clinical-safety reasons.
6. Who can see your information
- You, through your account.
- Your booked or assigned psychologist, for care you requested.
- Authorised ZRYA Mental Health staff, only as needed to run, secure, or support the platform.
- A referred psychologist, if a referral is made under platform rules.
We share limited data with processors who help us operate Zrya:
- Razorpay — payments and recurring premium subscriptions (India).
- Firebase / Google — push notifications and related device tokens.
- SMS providers — one-time passwords and transactional SMS.
- Email delivery — transactional mail such as invoices and appointment notices.
- Video session provider (8x8 / Jitsi) — to connect live therapy calls.
- Hosting and database providers — to store and serve the application.
These parties may process data in India or other countries permitted under applicable law. We do not sell personal data to advertisers.
7. Children
Zrya is intended for users aged 18 and above. We do not knowingly offer the service to children without a parent or lawful guardian. If you believe a minor has created an account, email info@zryamentalhealth.com and we will take appropriate action.
8. Security
We use industry-standard safeguards including encrypted transport (HTTPS/TLS), access controls, hashed credentials and PINs, and restricted staff access. Video sessions run through a dedicated conferencing provider. No method of transmission or storage is perfectly secure. Please keep your device, OTP, and PIN confidential.
9. Retention
We keep account and care records while your account is active and as needed to provide the service. After account deletion we remove or anonymise personal data that is no longer required, while retaining information we must keep for tax, accounting, fraud prevention, or applicable clinical/legal obligations. Short-lived data such as OTPs expire quickly. Payment records are kept for the period required under Indian tax law.
10. Your rights
Subject to law, you may request to:
- Access or correct your personal data
- Delete your account and associated personal data
- Withdraw consent where processing is consent-based
- Nominate another person to exercise rights on your behalf, where the DPDP Act allows
- Raise a grievance with us
In the app, patients can request account deletion from profile/settings. You may also email info@zryamentalhealth.com with the subject "Privacy request". We will respond within a reasonable period required by law.
11. International users
Zrya is offered primarily in India. If you access the service from another country, your information may be processed in India and in the locations of our processors.
12. Changes
We may update this policy. The "Last updated" date will change, and material updates may be shown in the app before you continue using affected features.
13. Contact / grievance
ZRYA Mental Health
E-42, 2nd Floor, Masjid Moth, GK-3, New Delhi 110048
Email: info@zryamentalhealth.com
Phone: +91 92667 78858
If you are not satisfied with our response, you may also approach the Data Protection Board of India once the applicable grievance mechanism is in force.